Privacy

Your Privacy.

1. Information We Collect

We collect personal information you provide directly to us, including your name, email address, phone number, postal address, and any messages or enquiries you submit through our website forms, phone calls, or email correspondence.

2. How We Use Your Information

We use your personal information to provide heat pump and ventilation services, respond to your enquiries, provide quotes, schedule appointments, send service reminders, and communicate with you about our services. We may also use your information for business administration and to comply with legal obligations.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except where required by law or to trusted service providers who assist us in operating our business (such as payment processors or scheduling systems) under strict confidentiality agreements.

4. Data Security and Storage

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your information is stored securely in New Zealand and may be accessed by our authorised staff for legitimate business purposes.

5. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to access, correct, or request deletion of your personal information. You may also request that we limit the processing of your information or object to certain uses. To exercise these rights, please contact us using the details below.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and analyse website usage. You can control cookie settings through your browser preferences. We may use analytics services to understand how our website is used.

7. Retention of Information

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer records are typically retained for seven years in accordance with New Zealand business record-keeping requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us. We will respond to your enquiry within a reasonable timeframe.